Return Policy Page
Return Policy
1. *Overview*
We strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, we're here to help.
2. *Return Period*
You have [number of days, e.g., 30] days from the date you received your item to initiate a return.
3. *Eligibility for Returns*
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
4. *Non-Returnable Items*
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids and gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
5. *Return Process*
1. *Initiate a Return*: Contact our customer service at [contact information] to initiate the return process. Please provide your order number and the reason for your return.
2. *Return Authorization*: Once your return request is approved, you will receive a return authorization number (RMA) and instructions on how to return your item.
3. *Shipping*: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. *Refunds*
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within [number of days, e.g., 10 business days].
7. *Exchanges*
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [contact information].
8. *Restocking Fee*
A restocking fee of [percentage, e.g., 15%] may apply to certain returns.
### 9. *Contact Us*
If you have any questions about our return policy, please contact us:
- Email: info@qaswaa.net
- Phone: +201090103094
- Address: 8125 el mearag , zahraa maadi , Cairo
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Al-Qaswaa Trading and Supplies Company
Alqaswa for Trading and Supplies is a leading company specializing in the provision of high-quality kitchen tools and equipment for restaurants, hotels, and tourist resorts. With our extensive experience and dedicated team, we ensure the best products and services to meet our clients' needs.
We strive for excellence and innovation in delivering comprehensive and customized solutions for every project, making us the ideal partner for your success.
Specializing in custom solutions, the company offers a diverse range, including kitchen utensils, hotel supplies, and professional equipment, prioritizing quality, aesthetics, and client satisfaction.
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